You can return undamaged and unused products within 14 days of receipt, with the return costs being borne by the consumer, unless there is a manufacturing error. In that case, the customer will initially cover the return costs, which will later be reimbursed after assessment by the seller.

Defective products due to manufacturing errors will be replaced within 24 months. Returns are possible up to 2 weeks after delivery date. After this period, reimbursement is not possible. Used, damaged or packaged goods without original packaging will not be accepted. If you have any questions, please contact our customer service.

Return request

You can return your products using the online returns form below. If you do not want to use the online returns form, you can also contact us by email.